QuadraWPM
Quadra Wireless Performance Management (QuadraWPM)
QuadraWPM is an adaptable End-to-End service performance monitoring and management application for Wireless operators. Built on open standard specifications, QuadraWPM offers operators a flexible application with the ability to manage operational resources and achieve visibility and control over the customer experience in real-time. QuadraWPM provides the ability to measure Key Performance Indicators (KPI) such as call setup time, call drops, call setup retries, failed call setups and radio access.
Key features and benefits:
- Ensure that service quality is delivered the first time, every time
- Easy to use web-based graphical interface
- Comprehensive data and KPI reporting
- System alarming and notification management
- Increase service uptake and usage
- Build brand loyalty and retention
- Close the customer-care loop
- Provide real-time information on service degradation
- Increase revenue
- Decrease time to market
Competitive Advantage
Increasingly wireless providers need to maximize and leverage investments already made in existing GSM/CDMA (2G) and (2.5G) networks while focusing on the successful rollout of UMTS/WCDMA (3G) networks. QuadraWPM interfaces with most technologies, such as UMTS, GSM, GPRS, CDMA, IP and provides your business with a comprehensive view into real-time critical performance data. With QuadraWPM you can increase overall service quality, increase revenue stream optimization and manage legacy and future system operations.
Through the aggregation and correlation of multiple data points and sources, your network and your end customer experience are monitored, protected and cared for appropriately and in a timely manner.
QuadraWPM Product Overview
QuadraWPM enables your company to monitor, manage, analyze and respond to KPI and performance data.
Improve Customer Retention with Better Quality of Service
With annual communications customer turnover rates nearing 40 percent, creating customer loyalty is a high priority. Customers assume high service levels wherever they are, even when roaming in another country. With QuadraWPM, operators can prioritize problem resolution based on their impact to Service Level Agreements and services to help reduce churn. This added business visibility allows service providers to determine which services require additional investments and resources.
Understand Your Customers’ Experience
Do you know what the customer experience is, prior to them experiencing it? QuadraWPM wireless service monitoring allows for simulation of services for the network edge. Deliver performance measurements gathered from active network monitors that have been deployed to proactively simulate user transactions across the mobile internet, as well as service threshold events and reports from performance management systems. This combination of network and QoS health metrics provide a comprehensive view of service delivery and health.
Real-time transparent view of the customer's experience and their business-from the network all the way to the handset. Acquire and retain a loyal customer base. Effectively manage service level agreements (SLAs) and improve service quality management.
Accelerate the Launch of Value-Added Services
Customers need your products and services today. New services have a short life span, such as those tied to an event. ipWorth’s solutions enable faster time to market — helping service providers compete in the business and consumer markets by providing a flexible and adaptable platform to deliver new stable, high value add service offerings. This flexibility allows wireless providers to quickly configure management applications and have visibility of network configuration to determine new business and service viability.
Maximize 3G and 4G Investments
Evolution of technology will never cease. One of QuadraWPM’s core capabilities is its ability to support new technologies and heterogeneous environments. QuadraWPM will be there to support you through new technologies and infrastructures as they develop from 3G to 4G and beyond.
Support End-To-End Service Quality Measurement
Business-critical services such as voice, video, and data, are highly sensitive, and service degradation can occur across each step in the network service delivery chain. From the application server through the IP core to the transport system and finally to radio transmission, each step can potentially impact the end-to-end quality in today's complex wireless networks. Existing fault, performance, and service management solutions fail to provide insight into the actual customer's service quality experience. Quadra-QM is a next-generation service management OSS that provides you with a complete end-to-end view of your services
With QuadraWPM your company can:
- Improve network utilization and increase productivity
- Capture and analyze vital network metrics
- Help dictate and predict additional spending requirements
- Facilitate introduction and enhance customer perception of new value-added services
- Capitalize on emerging high-speed wireless voice and data opportunities
- Execute network-wide analysis of infrastructure performance
- Integrate with legacy and future systems
- Effectively manage ongoing changes in the network
- Automate time-consuming tasks
- Proactively monitor and predict important trends to support network planning
- Improve network utilization and increase productivity