QuadraSLM
Quadra Service Level Manager (QuadraSLM)
QuadraSLM is a powerful Service Quality Management (SQM) and Service Level Agreement (SLA) Management solution that provides wireless and wireline providers the ability to manage internal Key Perfomance Indicators (KPI) and monitor business customers’ KPI commitments. A vendor and service independent solution QuadraSLM enables your company to align its Business Support Systems (BSS) with Operational Support Systems (OSS).
Key features and benefits:
- Service-level and SLA monitoring in real-time
- Customizable service-level and SLA reporting
- Service and vendor independent
- Out-of-the-box service templates for rapid deployment
- Automatically link network devices to services and services to SLAs
- Intuitive “user friendly” interfaces
Competitive Advantage
As your competitive organization strives to differentiate through Key Perfomance Indicators (KPI) and increased customer satisfaction, QuadraSLM delivers. With QuadraSLM, service providers are empowered to produce new revenue opportunities while retaining valuable customers.
Upholding your consistent service margins and optimizing operations based on the most profitable services and customers is paramount to success. QuadraSLM provides realtime views into service levels and compliance to SLAs ensuring ongoing predictable service levels and the possibilities to discover refactoring opportunities across your network infrastructure.
Your committed service levels and SLAs are protected from being violated by detecting, in realtime, degradation of service. Once detected, you can evaluate and prioritize issues based on business impact. Teams within your company are empowered to focus on problems as the relevant information is delivered.
By levering the ongoing monitoring of your service network you can logically and systematically engage in capacity planning to grow and optimize your facilities and infrastructure.
Your business is enabled to stay one step ahead of problems and gain visibility into issues before they happen.
QuadraSLM Product Overview
QuadraSLM enables your company to manage the entire SLA process, related service levels and all relevant services.
Service Level Agreements and Creation
QuadraSLM provides an intuitive graphical user interface for configuring and deploying of services, service level specification, and assiging required SLAs for services.
Various forms of data can be extracted from the system (using xml) to support automated management of service volumes. QuadraSLM has been designed using open standards and can easily integrate with multiple vendors.
Real Time SLA tracking
QuadraSLM provides real-time SLA tracking and calculations, providing businesses with an “up-to-the-minute” account of SLA compliance along with the ability to easily view the uptime percentage assigned to any SLA. Calculations are processed in real time, so your company can track how long and how often a service has been interrupted. QuadraSLM provides the ability to identify the threshold point at which SLAs are in danger of being breached and provides the data that helps prioritize your company’s work effort to resolve production issues.
QuadraSLM's open standards based interfaces enable access to service-related quality metrics no matter where and how the metrics are gathered and computed. QuadraSLM allows users the ability to configure what data is accessed and to determine how that data is presented.
Service Templates
QuadraSLM provides out-of-the-box service templates that allow operators to rapidly define, deploy, support and reuse templates through auto-instantiation, thus avoiding long definition cycles and heavy customization.
QuadraSLM’s administrator views offer operations and executive staff the ability to create custom real-time virtual service models or “vsm templates” to automatically link network devices to services and services to SLAs. This provides organizations with an understanding of how the network and IT infrastructure support business services.
Service Assurance
QuadraSLM provides assurance for the services, applications, transactions, and processes that drive, sustain and grow revenue, including the real-time business Key Performance Indicators (KPI), operational metrics and SLA reporting that organizations require in order to achieve optimal business performance.
With QuadraSLM your company can:
- Generate comprehensive customer reports in real time
- Perfom accurate short and long term service quality reporting and trend analysis
- Stand behind Service Level Guarantees (SLG)
- Align SLA parameters to meet and exceed Customer service requirements
- Enforce internal processes to accord with SLA parameters
- Support multiple services, multiple vendors and multiple customer SLAs
- Perform and review SLA conformance
- Execute ongoing quality impact analysis
- Sustain focused problem investigation, discovery and resolution
General Technical Overview
- Standards-based integration components
- Service-Oriented Architecture (SOA) using Web services
- Easily integrates with Enterprise Service Bus or Enterprise Middleware
- Seamless integration with JMS
- Easy integration with business applications like Customer Relationship Management (CRM), Billing, Trouble Ticket, Provisioning, Order Management etc.
- Enables client applications to create, suspend, resume and delete measurement jobs using a defined schedule